A Comparative Study of Performance Management System in IT/ ITES Industry

The primary aim of the study is to compare and analyze Performance Management components and their usage in IT/ ITES industry. The study entailed detailed examination of the methods to measure and enhance performance management system against its objectives. In addition to thoroughly examine performance management system, the study also includes identification of trend lines and process improvement recommendations. Exploratory research followed by descriptive research has been used in the study. Non-probability convenience sampling has been used in the study. The sample size is 40. Primary data has been collected using two structured questionnaires which were administered to various ITES organizations in and around Delhi. Depth interview method is used by which three companies i.e. HCL, Wipro, IBM were compared with Steria. The obtained data has been analyzed using Excel sheets.