Attitude and Ethical Behavior of Healthcare Providers as Predictors of Health Service Consumer Satisfaction in Mgbuoshimini Primary Health Centre, Port Harcourt, Rivers State.

Introduction: Healthcare consumers' satisfaction with the services they receive has been a challenge over the past decade. This approach uses attitude and ethical behavior of healthcare providers as antidotes to health service consumers' satisfaction in the Primary Health Center at Mgbuoshimini, Obio/Akpor Local Government Area, Rivers State, Nigeria. Method: A cross-sectional descriptive study was used to select participants from pregnant women, nursing mothers, couples for family planning, and sick patients. Data was analyzed using descriptive statistical tools. Findings:The results of the grand total response values were 400 (100%) and strongly agree with 190 (47.5%), agree with 160 (40%), 390 (100%) and strongly agree with 260 (66.7%), agree with 100 (25.6%), and strongly disagree with 13 (3.3%). These overall results with Strongly agreeing (66.7%) and agreeing (25.6%) connote that the attitudes and ethical behaviors of healthcare providers towards healthcare service consumers in the primary healthcare facility were poor and that healthcare providers do not execute good ethical behavior towards healthcare consumers in the facility. Conclusion: The study established that the attitudes and ethical behaviors of healthcare providers towards healthcare service consumers in the primary healthcare facility were poor, leading to low levels of health resource consumption, low patronage image promotion, and patients' loss of confidence in the service provider. Recommendation: Government should put mechanisms in place to ensure a positive attitude and favourable ethical behavior, and individual healthcare providers should acquire soft skills to improve their attitude and ethical behavior.

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The authors declare no conflict of interest.

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The datasets used in this study are openly available at [repository link] and the source code is available on GitHub at [GitHub link].

This work did not receive any external funding.