Evaluating Public Service Delivery using the Happiness Index

The primary responsibility of any country's government is to enhance the quality of life for its citizens, ensuring  they have opportunities to live comfortably. Government actions significantly influence the social, economic, and  political stability of a nation. Public servants play a crucial role in implementing these public policies and services.  Consequently, the number of public servants is a critical indicator of the accessibility of public services. Numerous  studies explore the availability of public services based on a country's macroeconomic and demographic metrics. We  believe that public services should aim to positively impact every citizen's life, thus improving their quality of life. In this paper, our study intended to examine the availability of government services using social and economic  indicators relevant to families and individuals -such as the gross domestic product per capita, the number of  government employees per thousand people, and the country's happiness index. The cluster regression method was  utilized for this analysis.

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The authors declare no conflict of interest.

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The datasets used in this study are openly available at [repository link] and the source code is available on GitHub at [GitHub link].

This work did not receive any external funding.